Export Customer Service Representative (OnSite) 1
mahleOlive Branch, MS
Export Customer Service Representative (OnSite) 1
L3
mahleOlive Branch, MSyesterday
Occupations
Customer Service RepresentativesProduction, Planning, and Expediting ClerksSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsIndustries
Telemarketing Bureaus and Other Contact CentersMachine Tool ManufacturingConstruction and Mining (except Oil Well) Machinery and Equipment Merchant WholesalersSUMMARY:
To ensure optimum service in one or more areas of the Customer Service Department. Must promote an environment of teamwork and productivity under the guidance of the Customer Service Manager. Responsible for accuracy and completion of orders. Must work in conjunction with customers as well as Export Manager, MAHLE Agents, IT, Inventory Control, Production, Distribution and Traffic to guarantee customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinate with all partied involved (Export Manager, MAHLE Agents, Logistics, IT, Accounting, Production).Maintain direct contact with MAHLE Agents and customer's (inform and advise customers current internal contacts of sales policies, current price list, order confirmations, proformas, export documentation and product information. Research claims for credit and debit applying company policies to transactions, before passing these on for credits or debits to be issued. Create and update daily production reports. Enter customer discrepancies into the system for review.
QUALIFICATIONS:
Ability to work with and through others at all levels. Experience with AS400 and SAP a plus. Proficient in use of spreadsheets (Excel) and processing (Word) software. Associate's Degree preferred, or equivalent work experience. Extensive background and experience in dealing with export customer service. Strong product knowledge a plus. Bilingual (Spanish) a plus. Do you have any questions? KEVIN.MCDOUGALL@MAHLE.COM US Facts about the job
Benefits:
Benefits-US/CH_CN_DI_IB_LI_MA_MP_MW_OB_PH Entry level: Experienced hires Part- / Full-time: Full Time Functional area: General Administration Department: BU3 Lifecycle and Mobility Location:
Apply now
Level
JuniorL3
Location
Olive Branch, MS
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday
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