Training Specialist II (local to KY, RI, PA)

Job Summary: Reporting to the Supervisor of Training and QA in Customer Service Operations Support, the Training Specialist is responsible for the development and execution of the Rhode Island Energy Contact Center training curriculum, ensuring employees are fully equipped to deliver a best-in-class customer experience. This candidate will create new, and improve upon existing, training resources and assets including Instructor Led Training (ILT) modules, standard operating procedures, job aids, assessments and supporting program execution information. The overall training program coordination, implementation, and reporting will be managed by the training team in alignment with newly developed and changing Customer and Product systems, tools, and procedures. Additionally, this candidate will be responsible for identifying and continually driving enhancements to training material based on program effectiveness and evaluations, in alignment with evolving organizational priorities and strategy.

Capability Requirements: Understanding Others: When dealing with internal / external diverse stakeholders understanding what someone is saying or feeling, even if person is not clear, and can accurately predict how someone may respond Impact and Influence: When working with employees to adapt the approach and consider what is important to the audience, tailoring message accordingly Team Player: Promotes team effectiveness by soliciting input from team members, communicating expectations and helping with root cause analysis and problem solving. Callouts: This role is remote with candidates needing to be near one of the operating offices (Allentown PA, RI or Louisville KY) to occasionally go on site for go lives.

Note: This is a remote position with limited in person meetings. This candidate can be in either PA, KY, or RI.

Pay Range: $40 - $45/hr. W2The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.