Business Analyst Job in Franklin, TN | Robert Half

Responsibilities: Serve as the first point of contact for client questions and issues related to software functionality and data quality, delivering responsive and thorough support. Record, assess, and prioritize incidents by evaluating business impact, identifying risks, and driving each issue toward a complete resolution. Perform detailed troubleshooting and root cause analysis using available system information, logs, and supporting tools to diagnose complex problems. Coordinate with internal teams and external partners when advanced support is needed, ensuring escalated items are tracked and followed through to closure. Stay informed on application updates, enhancements, and newly released features to provide accurate guidance to users. Contribute to the collection of business needs and support the execution of approved change requests. Help develop specifications, business requirement materials, and impact assessments to support solution planning and delivery. Assist with project implementations by applying system knowledge and business process understanding, and maintain clear, up-to-date documentation throughout support and project activities.