Customer Service Representative

Responsibilities: The objective of the Customer Service Representative position is to provide excellent service to the Region's existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.

Your Daily Duties: Answer incoming calls from existing customers and track open issues. Inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction Identify escalating priority issues and report it up the proper chain of command Perform a follow-up call with customer to ensure resolution of the issue Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events Assist customers as needed in making payments or setting up auto-billing Enter data into CRM (Servsuite) to document issues Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions Maintain/exceed productivity goals and performance measures set by the Region Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers Provide excellent customer service in a professional manner You Will Thrive In This Role IfYou hold yourself to high standards You enjoy building relationships and creating a bond and rapport with your team members and customers You have great time management skills Excellent verbal and written communication skills Exceptional customer service, organizational and analytical skills

What We Offer: Highly competitive compensation package ( $18-$18.50/Hour! )Comprehensive training programs as the industry leader Comprehensive benefits package including medical, dental, vision & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards

Work Environment: We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties: Perform duties while seated for long periods of time

Required Experience: Two years experience in a call center or customer service environment Knowledge of customer service principles and practices, Good data entry and verbal skills; type 45 wpm or more Proficient in relevant computer applications Required Education High School Diploma or equivalent required

Required Skills: Ability to de-escalate an upset customer Must be able to work overtime during the company's peak season Must have the ability to be flexible in scheduling Problem Analysis and Resourcefulness Excellent organizational skills Able to coordinate activities with multiple parties and levels of leadership Critter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer