Family Service Advisor

spring grove cemetery funeral homesDayton, OH7 days ago

Occupations

Morticians, Undertakers, and Funeral Arrangers Funeral Attendants Funeral Home Managers

Industries

Funeral Homes and Funeral Services Cemeteries and Crematories Services for the Elderly and Persons with Disabilities

Sales Career — At-Need, Pre-Need Cemetery & Funeral, Cremation Society Spring Grove Cemetery & Arboretum, a National Historic Landmark and one of the country's most respected cemetery and funeral organizations, is hiring a Family Service Advisor to join our sales team in Cincinnati, Ohio. This is a relationship-driven sales role: you'll help families plan ahead with pre-need cemetery and funeral arrangements, and support families with immediate at-need and Cremation Society needs during one of the most difficult moments of their lives. Why This Role Meaningful work — you're helping families make lasting decisions with care and professionalism Full sales cycle across three revenue streams: at-need, pre-need cemetery, and pre-need funeral (including Cremation Society) Paid training: base salary for up to 180 days while you complete licensing and onboarding Uncapped earning potential after training: draw plus commission plus bonus, with ongoing sales incentive awards Comprehensive benefits and company-matching 401(k) Backed by an established, trusted local brand founded in 1845

What You'll Do: Prospect, present, and close sales for pre-need cemetery property and funeral planning Meet with at-need families with sensitivity, professionalism, and urgency Build and maintain long-term relationships with client families, vendors, and community partners Manage your own pipeline [aftercare, Dynamics CRM, company-provided referrals through special events, self-generated prospecting, etc.] Handle confidential correspondence, including compiling, editing, and re-writing letters Deliver outstanding presentations and follow through from first conversation to close Work scheduled Duty days, which includes weekend coverage on a rotational basis

What We're Looking For: A relationship-driven professional who builds trust easily and follows through until a family’s plan is complete Excellent verbal and written communication skills Strong organizational skills and high attention to detail Comfort working in a fast-paced, ever-changing environment Ability to learn new computer programs and platforms quickly Must successfully obtain an Ohio insurance license during the initial onboarding and training period as a condition of employment High school diploma or equivalent preferred; prior sales experience a plus Licensing All Family Service Advisors must obtain an Ohio insurance license within 30 days of employment; Spring Grove supports you through that process. Schedule Business operates Monday through Sunday, and this role includes scheduled Duty days that includes weekend coverage on a rotational basis. Specific rotation details will be discussed during the interview process.

Apply now

Level

JuniorL3

Location

Dayton, OH

Occupation

Morticians, Undertakers, and Funeral Arrangers

Industry

Funeral Homes and Funeral Services

Posted

7 days ago

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