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Customer Support Representative

L3

acro serviceJohnston, RIyesterday

Occupations

Customer Service RepresentativesComputer User Support SpecialistsReceptionists and Information Clerks

Industries

Industrial Supplies Merchant WholesalersAll Other Business Support ServicesEngineering Services
Job Title: Customer Support Representative II
Duration: 24 months
Location: Johnston, IAJOB DESCRIPTIONPRIMARY RESPONSIBILITIES & DUTIES:The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction. Common calls include:
  • General product questions, availability, compatibility
  • Residential and Commercial Turf, and Golf product issues/complaints
  • Warranty registration, and extended warranty coverage
  • Out of warranty assistance
  • Parts and publications lookups
Loyalty Rewards programsREQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:Skills in interpersonal communications, negotiation, and conflict resolution. Excellent written and verbal communication skills 6+ months experience with customer service/support experience. Proficiency with Microsoft Office products High comfort level and experience with consumer software applications. Strong computer, research and troubleshooting skills. Ability to work support hours and occasional holidays to support the business. DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:Knowledge of agriculture, turf (mowers) and utility vehicles. Prior work experience in Agriculture or Technology dealer channels. Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
BENEFITS: Medical, dental, vision, life, disability, EAP, and 401(k).The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
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Level

JuniorL3

Location

Johnston, RI

Occupation

Customer Service Representatives

Industry

Industrial Supplies Merchant Wholesalers

Posted

yesterday

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