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Customer Service Coordinator

L3

crst transportation solutionBuffalo, NY4 days ago

$16.20 per hour

Occupations

Customer Service RepresentativesReceptionists and Information ClerksPatient Representatives

Industries

Telemarketing Bureaus and Other Contact CentersAll Other Business Support ServicesTelephone Answering Services
Customer Service Coordinator Amherst, NYCRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.
The Opportunity: CRST's Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. As demand for these services continues to grow, we're looking for a Customer Service Coordinator to help us deliver a great experience for every customer we serve. In this role, you'll be the first point of contact for customers with questions, concerns, or requests. You'll manage inbound calls, resolve issues, and coordinate with internal teams and service partners to make sure every customer gets a timely, accurate resolution. This is a great fit for someone who's patient, detail-oriented, and genuinely enjoys helping people.
Location: Onsite at our newly remodeled facility off Northpointe Parkway in Amherst, NY. Free parking provided.
Schedule: Multiple first and second shift options available. Saturday availability required; if scheduled to work a Saturday, employees can flex their hours during the week.
Compensation: $16.20 per hour Training: 2-week paid training program beginning November 30th, 2026 Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus, additional voluntary benefits and employee discounts
What You'll Do:
  • Respond to inbound calls regarding scheduling, order changes, payment processing, and general inquiries
  • Resolve customer concerns by identifying the issue, determining the cause, and providing an effective solution
  • Document customer interactions and maintain accurate records across internal and client systems
  • Update service orders and provide status updates on service requests
  • Serve as a liaison between customers, clients, and service providers
  • Communicate proactively with internal departments to resolve issues and complaints
  • Escalate unresolved issues according to established procedures
  • Support inbound sales opportunities by helping convert warm leads when they come upWhat Great Looks Like
  • Customers feel heard and confident their issue will get resolved
  • Accurate, timely documentation that keeps systems current
  • Strong follow-through that prevents small issues from becoming big ones
  • Positive, professional communication in every interaction
  • Reliable attendance through training and on the job
  • What You BringStrong customer service and communication skills
  • Good time management and organization
  • Active listening and social perceptiveness
  • Critical thinking and problem-solving ability
  • High school diploma or equivalent
  • Going the Extra MilePrior call center or customer service experience
  • Experience with CRM or case management systems
  • Bilingual communication skills
  • Core ValuesSafety at the Core of All We DoIntegrity in Every Decision and Action
  • Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities
Equal Opportunity Employer: CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.
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Level

JuniorL3

Salary

$16.20 per hour

Location

Buffalo, NY

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

4 days ago

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