Restaurant Shift Leader

Responsibilities: Lead the team, ensuring food is prepared accurately and delivered to customers promptly Manage shift schedules and delegate tasks Maintain exemplary product knowledge and deliver outstanding customer service Handle customer complaints and issues with food in a polite, solution‑oriented manner to ensure customer satisfaction Accept deliveries and verify completeness; issue refunds if necessary Communicate inventory status to managers/owners, including arrival, completeness, and low‑stock items Perform daily petty cash checks and procure change from the bank when needed Restock the register nightly for correct change Report employee strengths, weaknesses, dependability, and customer service to managers/owners Manage break schedules and ensure employees arrive on time and take appropriate breaks Attend management meetings Propose new ideas to improve efficiency, safety, and innovation, including recipe ideas Assist with interviews, evaluations, and staff training Support marketing and sales initiatives Memorize training material and explain the health benefits of ingredients to customers in a positive, informative manner Maintain cleanliness of the front lobby and outside areas, checking every 15 minutes Register and ring up guests; answer phone calls and take orders over the phone Follow standard recipes and produce all food in a timely, sanitary manner Prepare food according to proper procedures Continuously and thoroughly clean the kitchen and lobby Store deliveries properly and keep the work area organized Wash dishes and store them appropriately Coordinate with other staff to ensure all orders are prepared correctly and delivered on time Deliver food to customers Communicate scheduling needs and days off to managers in a timely manner Arrive on time, take scheduled breaks, and complete all opening and closing duties Perform additional tasks requested by the manager Follow sanitation guidelines, safety procedures, and adhere to cost‑cutting measures Stock, rotate, and track food quality Pitch in and work collaboratively as part of a team Handle basic computer and POS system operations, including cash and credit card handling Maintain a clean, professional appearance and a positive attitude towards co‑workers Demonstrate leadership abilities Standards And Expectations Be Friendly and Fast Make a great first impression: smile and greet each guest Show a sense of urgency and minimize wait times Get to know guests and foster repeat visits Create a memorable connection and deliver a smile at every interaction Know Your Stuff Develop deep knowledge of the menu and preparation methods, including gluten‑free options Understand nutritional values of each ingredient to better serve health‑minded customers Deliver a perfect meal item every time The “One Team” Theme Collaborate as ONE team to deliver great meals and outstanding service Show courtesy to teammates, making the workplace fun and uplifting Seek opportunities to exceed expectations Embrace the ACT principles: be Accountable, practice good Communication, and be Trustworthy Show Pride In Your Work Arrive on time for scheduled shifts and have reliable transportation Keep the store clean, organized, and consistently presentable Operate the cash register and handle all cash transactions with care Strive for excellence in all tasks