Real Estate Quality Assurance Specialist

Job Category: Lending Requisition Number: REALE001654

Posted: September 29, 2026 Full-Time Hybrid Locations Showing 1 location

Description: Are you eager to be part of a company that stands out? Want to make a difference in your clients' lives? We do too! At Tru West, we focus on our employees so you can focus on your business. We offer first day medical, dental, vision, life insurance, pet benefits, 401(k), and so much more. We even help you save for retirement by matching $0.50 per $1 contributed, up to 6% of your pay to your 401(k) contributions. Want to learn more? Scroll down and check out the job details.

Pay Range: $27.78 - $33.95. Final salary is dependent on a candidate’s experience and qualifications. Summary of Responsibilities The Real Estate Quality Assurance Specialist independently performs quality assurance reviews of real estate loan files to ensure documentation and lending activities are accurate and consistent with established credit union policies, procedures, underwriting guidelines, regulatory requirements, and investor guidelines. The position identifies and analyzes exceptions, determines appropriate corrective action within established guidelines, and monitors findings through resolution. The Specialist researches and analyzes complex quality assurance issues, identifies trends and recurring exceptions, and provides recommendations for process, workflow, procedural, or training improvements. This position works closely with Mortgage employees and leaders to communicate findings, provide guidance, coaching, and training, and influence practices that improve loan quality and reduce recurring errors. Complex regulatory interpretations and significant risk matters are escalated to the appropriate leader. Education A high school education or GED Experience Three years to five years of similar or related experience.

Knowledge and Skills: Knowledge of real estate lending, loan origination, servicing, underwriting, or quality assurance processes. Working knowledge of applicable mortgage lending regulations, investor requirements, underwriting guidelines, policies, and procedures. Strong analytical and problem-solving skills with the ability to research and evaluate complex quality assurance issues and develop recommendations for resolution. Ability to independently interpret and apply established policies, procedures, underwriting guidelines, investor requirements, and quality assurance standards. Strong attention to detail with the ability to identify documentation errors, inconsistencies, exceptions, and potential areas of risk. Strong interpersonal communication skills with the ability to effectively communicate sensitive or complex quality assurance findings. Ability to influence, coach, and provide guidance to employees and leaders regarding quality assurance requirements, findings, and corrective actions. Ability to build collaborative