LTT Service Manager

Job Description: Responsible for the efficient, profitable, and safe operation of the service department.

Responsibilities: Oversee all services and workspaces in shop Process work orders in a timely manner daily Submit warranty claims daily Delegate and direct service tasks; monitor the progress of all current and pending projects Consistently deliver positive customer service experience to customers by offering knowledge, advice, and answering questions and concerns Act as a source of information for all service, inventory, and product-knowledge concerns and work process matters Manage and update invoices Process new orders and track inventory Communicate and maintain good relations with manufacturing representatives Keep a safe and clean workspace at all times Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency Follow and abide by all industry standards, regulations, and laws Help train new employees in company procedures, including safety and work processes Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company Monitor workflow & time Other tasks as requested by management Education/Experience/SkillA dynamic Service Manager with a proven track record in customer service Proficient in use of computers Excellent oral and written communication skills Spanish is a plus Works well under pressure and manages stressful situations with ease Organized, efficient, and results-driven Strong customer service and salesmanship skills Excellent interpersonal skills General knowledge of maintenance, repair, parts department functions Strong industry knowledge Strong creative thinking and problem-solving skills High School Diploma or GEDLinder Turf and Tractor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.