Customer Support Manager
virtual vocationsDenver, CO
Customer Support Manager
L6
virtual vocationsDenver, COtoday
Occupations
Computer and Information Systems ManagersCustomer Service RepresentativesFirst-Line Supervisors of Office and Administrative Support WorkersLeading a team of Tier 1 and Tier 2 Customer Support Representatives, the full-time remote Customer Support Manager will oversee daily operations, coach staff, manage escalations, and utilize data to enhance service quality and team performance.
Key responsibilities:
Lead, coach, and develop a team of customer support representatives, focusing on performance management and career development
Manage daily support operations across various channels, ensuring effective scheduling, workload allocation, and service-level performance
Analyze support metrics and customer feedback to identify trends, improve service quality, and enhance team efficiency
Required qualifications:
3+ years of experience in customer support or technical support within a SaaS or technology environment
1+ years of experience in people management, specifically in leading a customer or technical support team
Experience managing support operations, including ticket queues, escalations, and performance KPIs
Proven ability to use support metrics to guide operational decisions and improve team performance
Bachelor's degree in a related field or equivalent combination of education and experience
Apply now (opens in a new tab)
Level
LeadL6
Location
Denver, CO
Occupation
Computer and Information Systems Managers
Industry
Custom Computer Programming Services
Posted
today
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