Remote Tier I Production Support Engineer Unlimited PTO

Redox is seeking a Tier I Support Engineer to be the first line of technical support for customers, resolving everyday connectivity, configuration, and messaging issues. As we move toward more self-service tools, you will teach customers how to use config modifiers, log inspector, alerting, and translation sets to empower self-resolution. You will join a collaborative team providing on-call support, incident management during major incidents, and clear customer communications.