Payroll Partner Service Advocate
virtual vocationsDenver, CO
Payroll Partner Service Advocate
L4
virtual vocationsDenver, COtoday
Occupations
Payroll and Timekeeping ClerksCompensation, Benefits, and Job Analysis SpecialistsInsurance Claims and Policy Processing ClerksIndustries
Payroll ServicesAll Other Insurance Related ActivitiesOther Individual and Family ServicesProviding exceptional service to payroll partners, the full-time Payroll Partner Service Advocate will manage customer inquiries, policy issuance, and complex escalations while working remotely.
Key responsibilities:
Handle communication with payroll partners and cross-functional teams to resolve customer issues and maintain service level agreements
Apply advanced knowledge of Workers Comp to address billing, policy, and agency questions while advocating for customer needs
Support onboarding and training of new hires, maintaining training materials and assisting with process testing
Required qualifications:
High school diploma or GED required; associate degree or higher preferred
1+ year in a high-volume customer contact environment and insurance customer service experience required
Preferred experience in Payroll Partner customer service
Proficient in G-Suite Tools, Salesforce, and Payment Processing Systems
Demonstrated problem-solving skills and ability to navigate complex issues effectively
Apply now
Level
MidL4
Location
Denver, CO
Occupation
Payroll and Timekeeping Clerks
Industry
Payroll Services
Posted
today
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