Technical Account Manager
copadoChicago, IL
Technical Account Manager
L6
Overview:
In this role you act as a technical partner for Signature Success and Success+ customers, guiding them through Copado Agentia offerings and AI-driven platform adoption. You will work with customer release managers, engineers, and DevOps leads to optimize deployments, pipelines, and metadata practices. You’ll own tailored success plans, drive measurable outcomes, and collaborate with global teams to resolve complex deployment challenges. Your AI-first mindset accelerates adoption and enhances release confidence within customer organizations. Compensation / Benefits Competitive salary and performance-based bonuses Comprehensive health, dental, and vision insurance 401(k) Plan Paid Time Off Wellness Perks Equity program
Responsibilities:
Serve as the primary technical contact for strategic customers and build trusted advisory relationships with release managers and DevOps leads Perform regular platform health checks to identify gaps in pipelines, branching, deployment reliability, and metadata management Provide hands-on guidance on Copado Agentia operations (commit, promote, deploy), conflict resolution, and environment variable management Guide pipeline design and optimization, including branching strategies and multi-environment release governance Advise on Salesforce metadata management, including nested metadata, destructive changes, and SFDX adoption Support configuration of Quality Gates and the Quality Integration Framework (QIF) with automated quality checks Explain and implement DevOps integrations with Git providers, Jira, and APIs/webhooks Develop best-practice frameworks for pipeline architecture, deployment automation, data deployments, and release scheduling Collaborate with Support, Engineering, and Product to escalate and resolve complex issues Own and track customer success plans against business objectives and key metrics (deployment frequency, lead time, change failure rate) Deliver enablement sessions and documentation to upskill customer teams Champion AI-first adoption across release workflows and DevOps teams Advocate for customer feedback to influence the Copado Agentia roadmap
Key requirements:
Proven expertise in Salesforce DevOps with scalable CI/CD pipelines using Copado Metadata Pipelines and/or Copado Source Format Pipelines Strong Salesforce metadata management skills including SFDX and Salesforce CLI Hands-on experience with Copado Agentia operations (commit, promote, deploy, validations) Solid Git concepts including branching and conflict resolution in Salesforce delivery Familiarity with Salesforce platform architecture across sandbox, scratch org, and production Experience with CI/CD integrations (Git providers, Jira, Azure DevOps) and API/webhook automation Ability to translate complex concepts for technical and non-technical stakeholders Strong customer-facing communication and enterprise account management experience Ability to thrive in a fast-paced, globally distributed team customer-facing communication cross-functional collaboration strategic advisory Copado Agentia pipelines (Metadata Pipelines, Source Format Pipelines) Salesforce metadata management (SFDX, Salesforce CLI) Git-based versioning and branching
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Level
LeadL6
Location
Chicago, IL
Occupation
Computer and Information Systems Managers
Industry
Software Publishers
Posted
today
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