Field Service Tech II

Responsibilities: We're seeking a Field Service Technician to support customers across Saint Louis, MO. This is an ideal opportunity for someone who enjoys hands-on work, problem-solving, and working independently in the field. In this role, you'll serve as the front line of service—diagnosing issues, performing maintenance, and ensuring equipment operates at peak performance while delivering a high-quality customer experience.

Responsibilities: Provide on-site technical support for Fintech, gaming, and loyalty equipment, ensuring systems are operating efficiently Troubleshoot mechanical, hardware, software, and networking issues to identify root causes and resolve problems Perform preventative maintenance, installations, and site surveys for new and existing equipment Serve as the primary customer contact during service visits, delivering a high level of service and professionalism Maintain accurate inventory of parts and complete service reporting in a timely manner Travel throughout Saint Louis, MO, including overnight stays when needed Participate in an on-call rotation every 4–6 weeks for after-hours and weekend support

Qualifications: 2+ years of hands-on technical experience in a customer-facing role Background in ATM, slot machine, cable, telecommunications, or similar field service work preferred Basic understanding of IT, networking, hardware, and software systems High school diploma or GED required; technical or vocational training is a plus Strong communication skills and ability to work independently in the field Valid driver's license and ability to travel frequently (50–75%)Ability to lift up to 50 lbs and work in physically active environment. Keys to Success: Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadershipIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.