Plumbing Dispatcher - Customer Service Rep

Plumbing Dispatcher - Customer Service Rep At Raptor Rooter & Plumbing in Spokane Valley, WA, we are hiring a full-time Plumbing Dispatcher - Customer Service Rep to help keep our operations running smoothly. This exciting opportunity offers a competitive pay range of $17 - $22 per hour, depending on experience, along with excellent benefits. This includes: Health Insurance, Dental Insurance, Vision Insurance Industry-Leading Pay 401k with 3% matching Paid Vacation Parental leave Weekend availability Professional development assistance Employee assistance program Corporate discount at local fitness center Consistent schedule Options for growth within the company As a Plumbing Dispatcher - Customer Service Rep, you will work a Monday through Friday schedule with some weekend availability as needed. Each day, you will come to work ready to create an efficient, seamless experience for both customers and field technicians. You will spend much of your day in an office environment, answering incoming client calls, scheduling service appointments, and dispatching technicians to customer homes. You will ensure clients are informed about arrival times and any delays, always striving to provide a positive experience. You will schedule calls thoughtfully to maximize technicians' time and mileage and proactively forecast schedules days and weeks in advance. Throughout the day, you will make sure all required permits are obtained and current and relay important messages between teams. If you can do this and meet the following requirements, you might be a perfect fit! High school diploma or equivalent Associate's degree OR equivalent combination of education and experience 2+ years of dispatch experience for a contractor or home improvement company Supervisory, customer service, and dispatch experience are preferred but not required. Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service plumbing and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night. In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interests in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further!