Car Wash Customer Service Representative

Join Crew Carwash as a Customer Service Team Member in our Customer Service & Support department. In this full or part-time role within the automotive services industry, you’ll welcome guests, explain wash options, handle transactions, and ensure an exceptional car wash experience. You’ll assist with site cleanliness, follow safety and environmental standards, and support team goals. Crew Carwash, established in 1948, offers a collaborative culture focused on teamwork, integrity, and growth, with training and clear opportunities for advancement for dedicated team members. Warmly greet customers and provide friendly, professional service throughout their visit Explain car wash packages, services, and promotions clearly and accurately Assist customers in selecting the best wash options for their needs and budget Operate point-of-sale systems to process cash, credit, and mobile transactions accurately Guide vehicles safely into the wash area, following all safety and operating procedures Monitor wash equipment during operation and promptly report any issues to leadership Maintain a clean, organized, and safe work environment inside and outside the facility Support teammates during peak times to keep lines moving quickly and efficiently Respond to customer questions, feedback, and concerns in a positive, solutions-focused manner Follow all company policies, safety standards, and quality procedures to protect guests and team members Participate in ongoing training and coaching to build product knowledge and service skills Demonstrate Crew Carwash values of teamwork, integrity, and a passion for excellence on every shift Customer service Point-of-sale (POS) operation Cash handling and reconciliation Basic computer skills Automotive wash equipment operation Safety and compliance awareness Teamwork and collaboration Verbal communication Conflict resolution Time management Attention to detail Basic problem-solving Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Customer service training or certification (preferred) Basic supervisory or leadership training (preferred) Valid driver’s license (often preferred for automotive service roles)