Enrolment Officer (Childcare)

Enrolment Officer- Childcare | Remote Bright Steps Academy | Full-Time | Work From Home Bright Steps Academy is looking for an experienced Enrolment Officer to join our growing team. This is a full-time, remote role supporting families and our childcare centres with enrolments, administration, and family accounts. We are a leading provider of early education and care, and this role is critical in ensuring our families have a smooth, welcoming experience from their first enquiry through to enrolment.

Support and process family enrolments, accounts, tour bookings and waitlists. Maintain centre accounts, invoices, and payments. General administration to support centre operations. Use of childcare CRM systems (OWNA and Line Leader knowledge highly regarded).

Strong call centre/customer service & admin experience. Enrolment and account management expertise. Excellent communication & organisation skills. Tech-savvy with ability to work independently (WFH). Knowledge of OWNA & CCS.

Supportive, family-friendly team culture. Opportunity to grow your career Make a real difference to families and children in their early education journey. Why Join Bright Steps Academy? Access to Employee Assistance Program (EAP) for mental wellbeing Birthday leave + wellbeing day every year Ongoing professional development and career progression Supportive, values-driven culture where your voice matters Child Safety at Bright Steps Bright Steps Academy is a Child Safe Organisation committed to the highest standards of child protection. Every team member plays a vital role in creating a safe, inclusive, and empowering environment where all children are respected, valued, and heard.