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Help Desk Support Services Specialist II

L4

cybercodersOmaha, NE5 days ago

Occupations

Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support Specialists

Industries

Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
Help Desk Support Services Specialist IIAre you a hands-on IT professional who enjoys solving complex technical issues and helping end users succeed? Join a global organization where you'll support employees across multiple locations while working on enterprise-wide technology initiatives.
What You'll Do:
  • Provide Tier II support for hardware, software, Office 365, and connectivity issues
  • Troubleshoot and resolve escalated technical problems from intake through resolution
  • Configure, image, deploy, and support laptops, desktops, peripherals, and mobile devices
  • Manage user accounts and permissions in Active Directory and Microsoft 365 Create and maintain IT documentation, procedures, and user guides
  • Participate in enterprise IT projects, acquisitions, and site support initiatives
  • Ensure compliance with corporate security, licensing, and technology standards
What We're Looking For:
  • Experience in desktop support, help desk, or end-user support roles
  • Strong troubleshooting skills across Windows environments, hardware, software, and networking fundamentals
  • Experience with Active Directory and Microsoft 365 administration
  • Ability to work independently and manage multiple priorities
  • Strong communication and customer service skills
  • Bachelor's degree in Computer Science, Computer Engineering, or related field preferred; equivalent experience will be considered
Benefits:
  • Company contributions toward medical, dental, and vision insurance premiums
  • Tax-advantaged Health Savings Accounts (HSA) for medical expenses
  • Flexible Spending Accounts (FSA) for dependent care expenses
  • Company-paid contributions to 401(k), disability, and life insurance
  • Complimentary personal financial planning support
  • Paid vacation, sick leave, and holidays
  • Access to an Employee Assistance Program (EAP)
  • Flexible work and work-from-home options (role-dependent)
  • Reimbursement programs for personal and professional growth
For this position you must be currently authorized to work in the United States. We do not sponsor for this position.
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Apply now (opens in a new tab)

Level

MidL4

Location

Omaha, NE

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

5 days ago

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