Skip to main content
McCarthy Search

Bilingual Contact Center Supervisor

L4

datamark texasEl Paso, TXtoday

$45,000.00 annual

Occupations

First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Production and Operating WorkersFirst-Line Supervisors of Personal Service Workers

Industries

Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support Services
DATAMARK, Inc. is looking for a dedicated Bilingual Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment. As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.
Requirements: High school diploma or equivalent; bachelor's degree preferred Minimum of 2 years experience in a contact center environment At least 1 year of supervisory or team lead experience Bilingual proficiency (Spanish/English) Open availability Must pass a thorough background check Strong communication and interpersonal skills Excellent leadership and coaching abilities Familiarity with contact center metrics and performance indicators Ability to handle escalated customer issues calmly and professionally Proficient in Microsoft Office and contact center software BenefitsHealth Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary) Paid Time Off Short Term & Long Term Disability Training & Development Wellness Resources $45,000.00 annual
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

MidL4

Salary

$45,000.00 annual

Location

El Paso, TX

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

today

To get sharper similar jobs, create your profile using the link below.

Create profile