SENIOR CLERK

Senior Clerk - 64029320 Your specific responsibilities: We're looking for a highly organized and detail-oriented Immunization Program Clerk to join our team. In this critical role, you'll be the first point of contact for clients, playing a vital part in ensuring the smooth operation of our immunization program. This is a challenging and demanding clerical position working for Florida Department of Health - Sarasota County, in the Immunizations Clinic, stationed primarily at the Ringling site, but at times working at the North Port site if requested to do so. (County car provided, or travel expenses compensated if no car available). The incumbent reports to the Medical Unit Supervisor-SES, with direct oversight of the team lead on site. I. Acts as check-in clerk for the Adult, Children's and Travelers' Immunizations clinic to which (s)he is assigned, according to FDOH Guidebook and DOH — Sarasota Immunizations Manual. Accurately registers clients in FL SHOTS and Health Management System (HMS) and activates the client records. Verifies and updates the client's address and telephone number at every check-in. Verifies health insurance coverage through Change Healthcare, FLMMIS, Availity and/or other sources; updates insurance information and demographics status reason in HMS for every client at every check-in. Screens each pediatric client upon intake to determine eligibility for Vaccines for Children (VFC) program: prominently denotes correct program eligibility on screening form before giving it to nursing staff. II. Acts as a check-out clerk/cashier for the Adult, Children's and Travelers Immunizations clinic to which (s)he is assigned, according to FOOH Guidebook and DOH — Sarasota Immunizations Manual. Obtains client signature on ABN form(s) and/or TransactRX claim form(s) to submit the claim for the vaccines provided to the client's insurance plan. Submit all Medicare part D claims via TransactRX for vaccines provided. Collects payment for co-pays, deductibles and non-insurance covered immunization services, including Tuberculosis tests and laboratory tests. Accurately utilizes the credit card machine and handles checks and cash transactions efficiently and without error, assessing correct charges, providing clients with appropriate change and correct receipt. Reconciles cash receipts against monies collected. Prepares the daily deposit accurately. III. Performs a variety of data entry and clerical duties according to DOH policies and directives. Scans and attaches clinical and billing documents to the client's HMS account. Searches electronic files, examines client records, and contacts other health care providers if necessary to determine immunization status. Enters immunization data into FL SHOTS vaccine registry and completes with precision all immunization documentation. Receives and screens phone calls, answering before the call goes to voicemail if possible. Provides callers with general information on immunizations, clinic schedules and services. Refers callers to other resources, including to nurses when appropriate. Retrieves and responds to voicemail messages. Makes appointment reminder calls. Makes initial and return appointments for adults, travelers, and children, in person and on the phone. Takes complete and accurate information from callers to facilitate nursing assessment of vaccine needs and to obtain insurance authorization if applicable. Accesses school board on-line records system as needed to help complete immunization records with missing data, if indicated. IV. Performs support duties for both regularly scheduled and outreach Immunizations Clinics according to the CHD Guidebook and the FDOH-Sarasota Immunizations Manual. Operates and utilizes with accuracy a variety of standard business and office equipment including personal computer, copier, scanner and related equipment. Accesses e-mail at least 2-3 times daily and is responsible for acting in accordance with information contained therein, particularly those e-mails from the agency administrator, division director, supervisor and/or DOH. Provides parent/child with copy of immunization record and/or Immunization Certificate for daycare or school entry as needed. Assists in the education of clients and family members about the importance of immunizations and adhering to Centers for Disease Control (CDC) schedules, provides outstanding customer service, going beyond what is required, with all clients, teammates and other co-workers, vendors, interagency contacts, and the public at large. V. Miscellaneous Activities Attends team meetings, staff meetings, and DOH-Sarasota General Staff meetings, and participates in staff development activities when appropriate. Participates in team Quality Improvement (QI) projects. Maintains client confidentiality in a manner consistent with chapter 384.29, F.S. and DOH policy. Performs other duties as assigned, adjusting schedule if required. Completes a minimum of 20 hrs. of education, consistent with agency requirements, including all annual updates and other trainings as requested by supervisor. Completes trainings within 2 weeks of assignment, unless extension granted in advance by supervisor. Required Knowledge, Skills, and Abilities: Customer Service: You have outstanding in-person and telephone customer service skills.