Technical Support Specialist

Job Description: Hotlines, Inc. is a software company based in Council Bluffs, Iowa. We've served the automotive recycling industry for nearly 30 years and are looking for an experienced, effective communicator to support our customers. This is an in-office position in Council Bluffs, with a Monday–Friday daytime schedule. We're looking for a well-rounded Technical Support Specialist to help onboard, train, and support our customers. You'll provide assistance by phone, chat, and email. What does the job involve? Technical support Training SaaS applications Inbound and outbound calls, chats, and emails Onboarding new customers Training customers Providing technical support Supporting customer retention Problem solving scenarios and settings

RequirementsMust Have Experience Effective communicator with proven customer service skills At least 5 years of customer service experience At least 2 years of technical support experience Ability to manage your own day Ownership mentality and a proactive attitude Strong work ethic Excel experience Nice-to-Have Experience: LinuxSQLCloud computingCRM systems