Onboard - Director of Account Management - Internet Management

The Role: We're looking for a Director of Account Management to lead our Account pod - the team responsible for retaining and growing relationships across Onboard's post-sale customer base. You'll manage three team leader anchors: the MF Lead (Multifamily AM team), the SFR Lead (Single-Family Rental vertical), and the CST Manager (Community Success/Support) - and be accountable for the people, operating standards, and cross-vertical consistency that allows those three functions to perform as one revenue motion. This is a pure management role. You carry no accounts. The Leads own the work; you own the people, the standards, and the results. The VP of Customer Success owns strategy and the lagging revenue metrics. Yourjob is to make the leads excellent, keep the pod operating with consistency and discipline, and ensure problems surface and get resolved without requiring VP-level intervention. The right candidate is a strong people developer who has managed senior ICs or Leads before and knows howto create accountability without undermining the autonomy that makes experienced practitioners effective. Familiarity with renewal-based revenue motions, health scoring, and the post-sale commercial cycle is essential. What You'll OwnThree direct reports and their development: MF Lead, SFR Lead, CST Manager - 1:1s, performance management, goal-setting, and coaching Cross-vertical process consistency: standardized account health, EBR cadence, renewal frameworks, and escalation protocols that apply across MF and SFR without flattening vertical-specific nuance Account pod operating rhythm: real-time view of account health, renewal pipeline, and escalation status across all three sub-teams; proactive surfacing of risks before they reach the VPAI adoption for the Account pod: MF and CST teams adopting skillbots on schedule, shared tooling stack operating cohesively, adoption blockers escalated early