Customer AI Product Manager - Lead AI for CX & Contact Centers

Capgemini Invent in the United States is seeking a seasoned AI Product Manager to lead customer-facing AI initiatives, including contact center AI and self-service solutions. You will own end-to-end delivery from definition through UAT and value realization in collaboration with business and technical teams. Responsibilities include managing AI products, overseeing the internal lifecycle, coordinating cross-functional teams, and ensuring initiatives deliver measurable business impact while