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Help Desk Technician

L4

consultnet technology services solutionsBrooklyn, NY25 days ago

Occupations

Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators

Industries

Computer Systems Design ServicesOther Computer Related ServicesComputer Facilities Management Services
We are seeking Help Desk / Deployment Support Technicians to join a fast-paced retail IT support team. This role serves as the front-line point of contact for store-level technology issues across a rapidly growing multi-location retail environment. The team supports both pre-deployment rollout work and post-deployment break/fix support once new store systems go live. This is a high-volume, phone- and remote-support-driven role supporting store network infrastructure, POS-adjacent systems, and end-user hardware.
Qualifications:
  • Prior help desk, deskside, or remote technical support experience
  • Working knowledge of Windows 11 troubleshooting and break/fix support
  • Familiarity with basic networking concepts (switches, firewalls, VLANs)
  • Experience with endpoint/device management consoles (MDM-style tools) a plusExperience with thin client environments a plusExperience with Cisco phone systems (or similar VoIP platforms) a plus
  • Strong customer service and phone communication skills
  • Professional demeanor and reliability; comfortable representing IT to non-technical store staff
  • Bilingual (Spanish) a plus, not required
  • Comfortable working in a high call volume, deadline-driven support environment
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

MidL4

Location

Brooklyn, NY

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

25 days ago

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