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Manager, Customer Care (Fully Remote)

L5

judi healthDenver, COyesterday

Occupations

General and Operations ManagersFirst-Line Supervisors of Office and Administrative Support WorkersMedical and Health Services Managers

Industries

Telemarketing Bureaus and Other Contact CentersCustom Computer Programming ServicesDirect Health and Medical Insurance Carriers
Lead daily Customer Care operations and drive SLA achievement. Oversee Team Leaders and frontline teams for provider, member, and pharmacy calls.
Responsibilities: Hire, coach, and develop remote Customer Care Team Leaders and their teams. Analyze data and collaborate with Clinical Operations on escalations and prior authorizations.
Qualifications: 5+ years call center experience with 3+ years in PBM or healthcare management. Proficient in Office 365 and Salesforce CRM, with strong coaching skills. Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We power benefits plans for millions of Americans using a secure Unified Claims Processing platform and AI-driven care delivery.
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Level

SeniorL5

Location

Denver, CO

Occupation

General and Operations Managers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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