Help Desk Analyst
akkodisLouisville, KY
$18.00/hour
Apply nowHelp Desk Analyst
L3
akkodisLouisville, KY3 days ago
$18.00/hour
Occupations
Computer User Support SpecialistsComputer Systems AnalystsNetwork and Computer Systems AdministratorsIndustries
Computer Systems Design ServicesOther Computer Related ServicesComputer Facilities Management ServicesAkkodis is seeking an entry-level Help Desk Technician to join a collaborative IT team supporting a diverse user environment. In this role, you'll provide first-line technical support, troubleshoot hardware and software issues, assist with user account management, and help deploy and maintain desktop technologies. This is an excellent opportunity for someone with strong customer service skills and a passion for technology to gain hands-on experience in a professional IT environment.
Pay Rate Range:
$18.00/hour-20.00/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Responsibilities:
- Provide Tier 1 technical support for end users
- Troubleshoot desktops, laptops, printers, and software applications
- Manage password resets and user access requests
- Document and track incidents through a ticketing system
- Assist with device setup, deployment, and basic system administration
- Escalate complex issues when appropriate
Qualifications:
- High school diploma or equivalent
- Strong customer service and communication skills
- Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365 Interest in pursuing a career in ITPrevious technical support, customer service, internship, or CompTIA A+ training is a plus
Great opportunity for recent graduates, career changers, or individuals looking to gain professional IT experience in a stable and team-oriented environment.
For other opportunities available at Akkodis go to www.akkodis.com.Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer:
These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:· The California Fair Chance Act· Los Angeles City Fair Chance Ordinance· Los Angeles County Fair Chance Ordinance for Employers· San Francisco Fair Chance Ordinance
Apply now
Level
JuniorL3
Salary
$18.00/hour
Location
Louisville, KY
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
3 days ago
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