Technical Helpdesk Analyst

Sharp Decisions is seeking a Help Desk / User Outreach Analyst in Charlotte, NC for hybrid, contract-to-hire engagement. The role focuses on frontline user engagement and remediation of Information Protection findings across One Drive, AD, and Microsoft 365 environments. You will coordinate with Cybersecurity, IT support, and business stakeholders to guide users through remediation steps, track actions, and maintain clear documentation of activities.