Automotive Customer Service Advisor

Position: Customer Service Advisor (CSA) As a Customer Service Advisor, you'll guide customers through their entire visit -- while also performing basic maintenance services as a trained Lube Technician. This role combines customer service, sales, communication, and hands‐on automotive work, creating strong career pathways in both customer care and automotive services.

What You'll Do: (High‐Impact Responsibilities) Greet customers, review their service needs, and escort them safely from their vehicles Clearly explain available services, promotions, and recommendations Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines Communicate service updates throughout the visit Perform basic preventive maintenance (oil changes, inspections, fluid top‐offs, wipers, basic component replacements) Review completed services with customers, ensure satisfaction, and encourage return visits Assist the team and perform other duties as assigned Requirements Valid U.S. driver's license (preferred) Authorization to work in the U.S. (no sponsorship available) Ability to stand for long periods; lift 50+ lbs.; bend, crawl, reach, and climb stairs Comfortable working in enclosed or semi‐outdoor environments Qualifications Excellent communication and customer service skills Strong listening and reasoning abilities Confidence in overcoming objections Positive, energetic attitude Ability to succeed in a fast‐paced, team‐oriented environment Commitment to following safety procedures Willingness to learn, train, and grow Full‐Time Employee Benefits Employer/employee‐funded medical, vision, dental, prescription coverage, and telemedicine Employer‐funded basic life & AD&D Bonus program for completing JLU training Employee discounts on parts and services Additional Optional Benefits Life, accident, disability, and critical illness plans Flexible Spending Account (FSA) & Dependent Care FSA Employee Assistance Program Full‐time employees only Added Perks Pay increase opportunities within your first 60 days! Paid training + bonus incentives for completing modules Cross‐training across multiple roles to increase your earning potential Career paths with limitless growth (Customer Service, Automotive, and Management) Safety‐focused work environment Unique benefits including legal & financial advising, member‐only discount programs, and employee discounts (FT only) Ready to Deliver a High‐Energy Customer Experience? Bring your positivity, communication talent, and drive for growth -- we'll provide the training, tools, and career path. Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Location(s) undefined