Virtual Receptionist/Interviewer Needed! (Volunteer Position)

Overview: The American Red Cross is 90% volunteer-led, and every day we hear from caring community members eager to get involved. Our Volunteer Interview Team plays a key role in welcoming these individuals, learning about their interests, and helping them find the right volunteer opportunity. This team is made up of a fantastic group of dedicated volunteers, and we are excited to grow our team!

Position Summary: As a Volunteer Interview Team Member, you will help guide prospective volunteers through the first steps of joining the American Red Cross. Using a provided interview script and training, you will learn about each individual's background and interests, then recommend Red Cross volunteer roles that could be a great match.

Responsibilities: Conduct phone interviews using a provided script to understand the applicant's skills, interests, and availability Offer thoughtful volunteer position recommendations based on training and available opportunities Communicate comfortably with people from diverse backgrounds and communities across Northern California Maintain strong phone etiquette and professionalism Use our online database to record interview notes and track your work Follow established team procedures and processes Work independently from home in a distraction-free environment Attend a weekly virtual team meeting on Tuesday evenings Commit to at least 3 hours of interviewing per week Choose your own schedule within the commonly offered interview hours (10 AM – 7 PM, weekdays or weekends) Note You will not be asked to make cold calls. Resources Provided Access to an online Google Voice line or office phone for all calls Training on Red Cross volunteer opportunities, processes, and systems Reference materials to support your success in the role Access to the Red Cross volunteer database for entering notes and tracking progress