IT Support Administrator Job at EyeQ Monitoring in Atlanta
eyeq monitoringAtlanta, GA
IT Support Administrator Job at EyeQ Monitoring in Atlanta
L5
eyeq monitoringAtlanta, GA3 days ago
Occupations
Network and Computer Systems AdministratorsComputer User Support SpecialistsComputer Network Support SpecialistsIndustries
Computer Systems Design ServicesComputer Facilities Management ServicesCustom Computer Programming ServicesBased in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the United States.
We're looking for an IT Support Administrator to help keep our technology running smoothly across the organization. This role is the first point of contact for employee technology support, providing Tier 1 assistance while managing Microsoft 365, Zoho, networking equipment, hardware deployments, and day-to-day IT operations. You'll also partner closely with our Managed Service Provider (MSP) and Director of Systems to improve processes, strengthen security, and support a growing technology environment.
If you're passionate about infrastructure, enjoy solving complex technical challenges, and want to work in a fast-paced, technology-driven environment, we'd love to hear from you.
This is an in-office position based out of our Atlanta, GA office.
Here at EyeQ, people matter.
Any new team members we bring on have to live and breathe our core values, just like we do.
We believe in transparent, reliable, and growing relationships with our team and customers and turn away people and businesses that don't fit.
We build to last.
We focus on long-term solutions and spend the time necessary to ensure our work is done right the first time.
We take the hill.
We embrace challenging work, pursue innovation, and solve problems others avoid. We value ownership, transparency, and people we trust to tackle difficult problems together.
We enjoy the journey.
We take our mission seriously, but not ourselves. We're proud of what we build and the people we build it with every day.
What You'll Be Doing:
End User Support & Service Desk
Provide Tier 1 technical support for hardware, software, and connectivity issues
Manage, prioritize, and resolve Zoho Desk tickets based on business impact
Serve as the primary liaison between EyeQ and our Managed Service Provider (MSP) for Tier 2 and Tier 3 escalations
Troubleshoot and repair office technology, including printers, monitors, peripherals, and conference room equipment
Deliver outstanding customer service and timely issue resolution
Systems & Application Administration
Administer Microsoft 365, including Exchange Online, Teams, Share Point, licensing, and user management
Support Zoho applications and other business-critical software platforms
Manage employee onboarding and offboarding, including account provisioning, hardware deployment, and access management
Maintain user permissions and follow least-privilege security practices
Support networking infrastructure, including firewalls, switches, VPNs, VLANs, and Uni Fi wireless environments
Procure, image, deploy, and maintain laptops, accessories, and IT assets
Install and troubleshoot server hardware while assisting with system backups
Support routine SQL-related tasks in partnership with the MSP's database administrator
Process Improvement
Partner with the Director of Systems to develop and improve IT policies and procedures
Maintain documentation and contribute to the IT knowledge base
Analyze support trends and recommend improvements to service delivery
Continue developing technical skills through certifications, training, and hands-on learning
What We’re Looking For:
Experience as an IT Administrator, Systems Administrator, Help Desk Administrator, or similar IT support role
Strong experience administering Microsoft 365, including Exchange Online, Teams, Share Point, and One Drive
Knowledge of networking fundamentals, including LAN, WAN, VPN, VLAN, and firewall technologies
Experience managing or supporting Ubiquiti (Uni Fi) networking equipment
Experience with help desk ticketing platforms, preferably Zoho Desk
Experience working with a Managed Service Provider (MSP)
Strong troubleshooting skills for desktops, laptops, hardware, and office technology
Excellent customer service, communication, and problem-solving skills
Authorized to work in the United States
Preferred Qualifications:
CompTIA A+, Network+, Microsoft 365, or ITIL certifications
Experience supporting:
Microsoft 365 administration
Active Directory, DNS, and Power Shell
Zoho applications
Laptop and desktop lifecycle management
Server hardware
VoIP systems
PRTG monitoring
simPRO
Immix Protect
Network Optix or other Video Management Systems
Apply now
Level
SeniorL5
Location
Atlanta, GA
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
3 days ago
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