Palliative Care Operations Manager

Key Responsibilities: Manage the team responsible for patient outreach and referral/screening completion Forecast staffing needs and report core central metrics for operational efficiency Hire, train, and manage central calling/scheduling staff while maintaining standard operating proceduresRequired Qualifications 3+ years in healthcare operations, care coordination, or scheduling operations management, preferably in home-based care, hospice, or palliative settings Experience managing a team of coordinators/schedulers, including hiring and training Strong data/reporting skills with proficiency in Excel; AI skills are a plus Proven track record of managing operational rollouts or expansions across multiple sites Experience in relationship management, serving as a primary contact for external partners or clients