Call Taker

Salary Range: $19.00 To $32.85 Hourly

The Opportunity: Pediatric Telephone Triage NurseAre you an empathetic, clinically skilled Nurse who excels at communication and critical thinking? As our Pediatric Telephone Triage Nurse, you serve as the critical first line of clinical guidance and reassurance for our parents and young patients. In this role, you will apply standardized pediatric protocols and your expert nursing judgment to evaluate symptoms, reassure anxious parents, coordinate office appointments, and provide accurate health education—all without the physical toll of bedside hospital nursing. What You Will DoClinical Triage & Patient Assessment Conduct prompt, structured telephone assessments for pediatric patients experiencing acute illnesses, injuries, or developmental concerns. Utilize standardized, evidence-based pediatric triage algorithms (e.g., Barton Schmitt protocols) alongside sound clinical reasoning to accurately evaluate symptom severity. Identify high-risk or emergency situations quickly and direct families to immediate emergency services when required.

Parent Education & Clinical Guidance: Provide clear, comforting instructions on home management for common pediatric conditions, fever management, medication dosages, and preventive care. Demystify health recommendations for parents, answering their questions with patience, warmth, and clarity. Serve as a trusted advocate and reassuring advisor during high-stress parent encounters. Partner seamlessly with our pediatricians, nurse practitioners, and clinical staff to ensure continuity of care. Schedule same-day or routine appointments based on clinical triage urgency. Facilitate prescription refill requests, lab result follow-ups, prior authorizations, and specialty care referrals in accordance with practice guidelines. Document all parent communications and advice accurately and promptly within our Electronic Health Record (EHR) system.

What We Are Looking For: Required Qualifications

Licensure: Active, unencumbered license as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) in the Commonwealth of Virginia (or a valid Compact State license).

Experience: Minimum of 2 years of clinical pediatric experience (pediatric clinic, pediatric emergency department, NICU/PICU, or pediatric inpatient setting).

Certifications: Current BLS / CPR certification.