Client Operations Coordinator
cra admired leadershipOak Park, IL
Client Operations Coordinator
L5
cra admired leadershipOak Park, IL3 days ago
Occupations
Business Operations Specialists, All OtherGeneral and Operations ManagersAdministrative Services ManagersIndustries
Administrative Management and General Management Consulting ServicesOther Management Consulting ServicesOther Scientific and Technical Consulting ServicesGiven the growing demand for our consulting services, we are seeking a Client Operations Coordinator. In this role, you'll support the operational backbone of our enterprise client relationships across The Admired Leadership Playbook and ALEX, balancing hands-on product operations, technical coordination, and client-facing account management. Our ideal candidate is someone who inspires loyalty, has the ability to self-manage goals and objectives, and is dedicated to teamwork and collaboration. This position is a unique opportunity to gain hands-on exposure to enterprise client operations and product operations on a small but high-performing team.
How you will make an impact:
- Manage access, provisioning, renewals, and cancellations across both The Admired Leadership Playbook and ALEX subscription bases, including enterprise contract renewal cycles
- Administer HubSpot infrastructure, workflows, properties, forms, contact and deal associations, mass imports, and data cleanup across enterprise accounts
- File and track technical issues in Linear, coordinating with engineering on bugs, cohort sync issues, and data quality
- Cross-reference access and account data regularly, using techniques like Excel VLOOKUP and mass import/upload processes
- Keep a sharp eye on product and process efficiency, flagging UX/UI friction and recommending improvements across our platforms and workflows
- Support account management for enterprise clients, serving as a point of contact and building toward ownership of client relationships over time
- Respond to inquiries from internal and external stakeholders, including enterprise clients
- Support client reporting, including usage data and subscription reporting for The Admired Leadership Playbook and ALEX enterprise partnerships
- Proof, post, and schedule content updates to The Admired Leadership Playbook via multiple forms
- Assist sales team with list and data management pulled from multiple systems
- Update events and create pages for conferences and marketing initiatives via WordPressProvide overall departmental support and process governance for Client Operations
- What makes you a great candidate:2+ years in Business Operations, with exposure to systems and process management
- Comfort and expertise with spreadsheets, databases, and cross-referencing data across systems
- Strong problem-solving skills and comfort working through ambiguous, multi-system issues
- Extremely organized and detail-oriented, especially when juggling multiple enterprise accounts
- Excellent written and verbal communication, comfortable communicating with external clients
- Experience with HubSpot required, WordPress and issue tracking tools a plus
About Us:
CRA | Admired Leadership is a trusted consulting firm that advises clients in strategic communication, leadership development, organizational research, executive presentations, and talent assessment. CRA has been serving as advisors to senior leaders in Fortune 100 companies since 1986. For over three decades, we have built long-term relationships with hundreds of clients and grown our own network of high-aptitude advisors worldwide. We take pride in identifying and cultivating leaders, both inside and outside of our organization. In addition to our consulting services, we recently introduced our proprietary platform, Admired Leadership® Digital. Our powerful learning platform reveals the habits, routines, and behaviors that we have studied for the last 30 years—more than 12,000 leaders uncovering the foundational routines and behaviors of leadership excellence.
Apply now
Level
SeniorL5
Location
Oak Park, IL
Occupation
Business Operations Specialists, All Other
Industry
Administrative Management and General Management Consulting Services
Posted
3 days ago
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