Head of Telephony & Contact Center Technology

Cobalt Benefits: Group is seeking a Director of Telephony & Contact Center Technology to lead our telephony platform, optimize call flows, and drive analytics across the operation. The role partners with Contact Center leadership, IT, vendors, and business stakeholders to maintain a roadmap that supports compliance, customer experience, and scalability. This position can be hybrid in Exeter, NH, with full-time responsibilities and a focus on ongoing improvements, automation, and reporting across