Business Operations Analyst

Responsibilities: Improve operational processes across the organization focusing on efficiency, scalability, and controls Analyze end-to-end processes and operational data to identify opportunities for improvement Identify bottlenecks, control gaps, and customer pain points and design future-state solutions Develop business requirements and evaluate solutions based on risk, cost, benefits, and impact Support testing, user acceptance, and implementation readiness; develop performance measures and monitor outcomes Apply structured problem-solving, process mapping, and data analysis; responsibly use approved AI tools with safeguards for sensitive data

Key requirements: Bachelor's degree or equivalent work experience Typically 5+ years in business analysis, process improvement, or related field Strong business analysis and process improvement skills (requirements gathering, mapping, root-cause analysis, documentation) Ability to analyze data, identify trends, quantify impacts, and measure results Knowledge of continuous improvement, operational risk, controls, and change readiness Experience developing test scenarios and supporting UAT; documenting issues and validating results Ability to manage multiple assignments with escalation as needed Strong written and verbal communication, facilitation, and presentation skills Proficiency with Microsoft Office and process-mapping or data-analysis tools Ability to use approved AI tools for analysis, process design, and efficiency improvements with proper data handling Communication Facilitation Presentation Process mapping Data analysis Microsoft Office