Customer Service Representative - SAP and Order Fulfillment
rose internationalFoxboro, MA
Customer Service Representative - SAP and Order Fulfillment
L3
rose internationalFoxboro, MAtoday
Industries
Industrial Supplies Merchant WholesalersIndustrial Machinery and Equipment Merchant WholesalersComputer Systems Design ServicesJob TitleJob Description Education: High School Diploma or Equivalent Qualifications/Skills/Experience:
- Fast learner willing to travel periodically for training opportunities.
- Excellent verbal and written communication skills.
- Ability to prioritize work, work independently, and meet deadlines.
- Strong relationship-building skills with both internal and external stakeholders.
- Strong mediation, negotiation, and facilitation skills.
- Working knowledge of Microsoft Windows operating systems.
- Experience with Microsoft Word, Microsoft Excel, Microsoft AccessSAP experience. Top Skills:
- Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection, etc.
- SAP user experience. Customer Service and Order fulfillment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools
- Strong MS Office use. Job Responsibilities:
- Interface with internal and external customers.
- Coordinate activities with Schneider functional areas including:
- Manufacturing
- SalesDistributionField Service
- Handle customer complaints and inquiries accurately and promptly, including:
- Order status
- Production updates
- Delivery inquiries
- Billing inquiries
- Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
- Coordinate with customers regarding:
- Product selection
- Order placement
- Delivery schedules
- Expediting requests
- Proactively solve customer issues to improve customer satisfaction and relationships.
- Provide product information, including some technical information when necessary.
- Systems and Software
- Utilize and maintain data in:
- SAPQuote to Cash
- IntranetBuy Automation
- ExtranetShared Drives
- External Account Websites
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Apply now
Level
JuniorL3
Location
Foxboro, MA
Occupation
Customer Service Representatives
Industry
Industrial Supplies Merchant Wholesalers
Posted
today
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