RN Telephone Advice

UCHealth is seeking an experienced RN for our Telephone Advice team. In this role, you will provide remote triage, symptom assessment, and clinical advice to patients across our integrated health system. Using evidence-based protocols and your nursing judgment, you will determine care urgency, offer self-care guidance, and direct patients to appropriate services, while documenting thoroughly in the EHR. You will collaborate with providers and care teams, support quality and safety goals, and embody UCHealth’s patient-first, collaborative culture with clear, compassionate communication and commitment to continuous learning. Provide telephone triage and symptom assessment for patients using evidence-based protocols Offer clinical advice, education, and self-care instructions within RN scope of practice Determine urgency of care needs and direct patients to appropriate level of care (home care, clinic, ED, 911) Document all patient interactions accurately in the electronic health record (EHR) Collaborate with providers, care teams, and ancillary staff to coordinate follow-up care Escalate high-risk or complex cases according to UCHealth policies and protocols Use clinical judgment to interpret patient-reported symptoms and medical history Maintain patient confidentiality and comply with all regulatory and safety standards Participate in ongoing training, quality improvement, and performance metrics Support a patient-first culture through compassionate, clear, and culturally sensitive communication Telephone triage Clinical assessment Care coordination Electronic Health Records (EHR) documentation Patient education Clinical decision-making Call center or telehealth platforms Medical terminology Critical thinking and prioritization Regulatory and privacy compliance (HIPAA) Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Active Registered Nurse (RN) license in state of practice (e.g., Colorado) BLS certification Experience with telephone triage protocols (e.g., Schmitt-Thompson) preferred Familiarity with electronic health records (Epic or similar) Strong clinical background in ambulatory, primary care, or acute care settings