IT Operations Support Apprentice (1090) - Innovation & Technology - SFO

IT Operations Support Apprentice Under close guidance and direct supervision from the Principal Technology Engineer, the 1090 IT Operations Support Apprentice learns to provide technical support for the Airport. This position will assist in providing technical and operational support and maintenance for computers and networks; assist in network upgrades; log, track and monitor all problems and requests; assist in providing technical support to department programs and staff in the use of computer applications. Learns to assign logons and rights, print queues and directory structures; learns to reset passwords; creates departmental groups; runs security programs; and performs related work which may include computerized data input and record maintenance. You are excited about this opportunity because you will: Assists in providing technical and operational support and maintenance for computers and networks; assists with network upgrades; provides technical support to department programs and staff in the use of computer applications. Learns to assign logons and access rights, manage print queues and directory structures, reset passwords, create departmental groups, and run security programs. Assists in monitoring and operating computer and telecommunications systems, including data lines, terminals, printers, and related equipment; troubleshoots basic hardware and software problems; and coordinates with vendors for equipment repair. Assists in performing help desk functions for routine technical issues, including receiving, tracking, analyzing, and resolving service requests; defines and documents help desk solutions; assists with problem determination; analyzes and resolves system problems to support continuous system operations required for scheduled data processing functions; and administers off-site data storage. Gain experience to install and configure server hardware, workstations and various peripherals; learns to install software applications. Gain experience to produce, review and assist in the collection of client data, service and billing issues and documentation to comply with governmental mandates and regulations. Assist in monitoring and reviewing system software applications and procedures pertaining to accurate reporting; reviewing system output and data processing operations for accuracy and completeness; and providing communications support between systems. Assists in the development and production of system/end-user documentation for applications processing and procedures. Assists in the development and implementation of training activities and materials; instructs users in logon and document identification procedures. Gain experience to generate reports and statistics; perform system backups; and retrieve documents. Gain experience to perform related work which may include computerized data input and record maintenance. Perform other functions outlined in the 1090 IT Operations Support Apprentice classification.

One (1) year of System Administration experience with a strong understanding of system management tools, such as M365 Admin Center, ADManager, Active Roles, KACE System Management, etc. One (1) year experience providing first level Cyber Security support with a strong understanding of endpoint, cloud and identity protection software such as MECM Microsoft Endpoint Configuration Manager, CrowdStrike, BeyondTrust Remote Support, etc. One (1) year of aviation/airline operations support experience.