L2 - Lead Technician - Data Center Services

Network Operations SpecialistCORE RESPONSIBILITIESComplex network troubleshooting: OSPF/BGP adjacency issues, VLAN misconfigurations, spanning tree problems Multi-vendor hardware support across diverse environments Circuit turn-ups and acceptance testing (dark fiber, wavelength, Ethernet) Optical testing using OTDR, power meters, and fiber inspection scopes System commissioning and burn-in procedures Technical leadership for deployment projects (crew supervision) Root cause analysis documentation for hardware and connectivity failures Coordination with carriers, ISPs, and third-party vendors Emergency response and P1/P2 incident onsite leadership Development and refinement of site-specific runbooks and MOPsSKILLS AND ABILITIESServer and storage installation Rack-and-stack deployments Hardware diagnostics and repair Network connectivity troubleshooting Structured cabling standards Team supervision and mentoring Analytical problem-solving Time management CommunicationAccountabilityPREFERED QUALIFICATIONSCompTIA A+, Network+, Server+, or Security+ certification. BICSI Installer or Technician certification. Experience with Cisco, Dell, HPE, Lenovo, or similar enterprise hardware. Knowledge of VMware, Hyper-V, or cloud infrastructure. Familiarity with DCIM platforms and asset management systems. REQUIRED QUALIFICATIONS5-8 years of data center or network operations experienceCCNA/CCNP, JNCIA/JNCIS, or equivalent networking certifications Advanced fiber optic certification (CFOT/CFOS) Demonstrated OTDR proficiency and fiber characterization experience Experience leading teams in high-pressure, time-sensitive environments Strong documentation and communication skills Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.