Senior Associate, User Design Experience

Job Requisition ID: 93983 Location Designation: Hybrid - 1 day per week What You'll Do: Design and connect end-to-end journeysDesign and connect user journeys across acquisition, education, and conversion from entry points (e.g., search, campaigns) through to actionTranslate the defined journey direction into clear flows, UI, and interaction patternsUse personas, behavioral data, and intent signals to shape experiences and guide users forwardIdentify friction, drop-offs, and gaps, and propose improvements within established frameworksConnect individual touchpoints into a cohesive, intuitive end-to-end experienceDrive standardization of high-performing patterns across journeys (templates, flows, modules) to improve consistency and performanceIdentify and scale repeatable conversion patterns across the ecosystemSupport performance and optimizationDesign experiences that support engagement, conversion, and lead quality goalsPartner with Product and Analytics to define success metrics and support experimentation through testable design variationsUse qualitative and quantitative insights to iterate and improve outcomesPrioritize optimization opportunities based on impact and effort, in partnership with Product and AnalyticsApply and scale design systems across the ecosystemApply and reinforce template and component systems, ensuring solutions align with established patterns and support scalability across the ecosystemEnsure consistency across marketing entry points and downstream experiencesDesign with strong understanding of content structure, SEO, and information architectureInform and shape system evolution by identifying high-performing patterns and proposing them for reuse across journeysDesign with a system-first mindset, prioritizing reusable patterns over one-off solutionsDeliver high-quality, production-ready workEnsure designs are implementation-ready and aligned with system standardsDefine UX requirements, interaction details, and edge cases to support build qualityPartner with Product, Engineering, and Analytics to ensure accurate implementationExecute within defined strategy and directionTranslate high-level direction into actionable design work across multiple workstreamsManage multiple priorities and deliver high-quality work efficientlyIdentify gaps, risks, or dependencies and raise them earlyCommunicate progress, tradeoffs, and updates clearly to stakeholders and design leadershipStay aligned with design leadership on priorities, direction, and standardsEnsure experiences align to clear user intent (explore, evaluate, act) and contribute to a connected ecosystem, not isolated flowsOwn design decisions within the growth & conversion lane that align with system standards and experience principles; escalate only when cross-lane or system-level tradeoffs are requiredJob Level: LEVELPF4Pay TransparencySalary Range: $115,000 - $135,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.