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Customer Success Manager Cybersecurity

L5

mbc technology groupLebanon, NHtoday

$95,000 – $120,000

Occupations

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales ManagersSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Industries

Computer Systems Design ServicesOther Computer Related ServicesCustom Computer Programming Services
Customer Success Manager – Cybersecurity
Location: United States (Remote)
Travel: Limited travel required (customer meetings and industry events as needed)
Reports to: Founder / Head of SalesAbout the RoleWe are hiring a Customer Success Manager – Cybersecurity to own post-sale customer relationships and drive long-term success across our manufacturing and industrial customer base. This is not a support desk role. You will work closely with customers after implementation to ensure adoption, identify expansion opportunities, strengthen executive relationships, and reinforce trust. Our sales motion is relationship-driven and referral-based. Customer Success plays a critical role in protecting revenue, driving expansion, and generating referrals.
What You’ll Do:
  • Serve as the primary post-sale relationship owner
  • Conduct onboarding alignment sessions with new customers
  • Monitor adoption and engagement
  • Identify and escalate technical or operational risks
  • Partner with Sales on expansion opportunities
  • Lead regular business reviews with customer stakeholders
  • Support renewal preparation and forecasting
  • Strengthen executive-level relationships
  • Gather structured feedback to improve positioning and delivery
Requirements:
  • 5+ years of experience in Customer Success, Account Management, or technical account management
  • Experience working with enterprise or industrial customers
  • Strong communication skills with both technical and executive stakeholders
  • Ability to identify growth and expansion opportunities
  • Comfortable navigating multi-stakeholder environments
  • Organized and proactive in managing multiple accounts
  • Familiarity with cybersecurity, network security, or technical environments
  • Ability to travel occasionally when needed
  • Preferred (Not Required)
  • Experience working with manufacturing or industrial environments
  • Background in cybersecurity or infrastructure
  • Experience running executive business reviews
  • Experience supporting renewals and forecasting
Benefits
Base salary: $95,000 – $120,000 USDPerformance bonus: 10%–20% target
Compensation structure: 85% base / 15% variable
Additional benefits include:
  • Medical, dental, and vision coverage 401(k) eligibility
  • Flexible PTORemote flexibility
  • Professional development support
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

SeniorL5

Salary

$95,000 – $120,000

Location

Lebanon, NH

Occupation

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industry

Computer Systems Design Services

Posted

today

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