Bilingual Call Center Representative (English / Spanish)

Join a diverse, supportive, and winning team at Universal Fidelity LP (UFLP)! Founded in 1991, UFLP is a trusted industry leader with a 97% diversity rate. We pride ourselves on creating an inclusive environment where every employee can thrive, grow, and succeed. We are looking for motivated, goal-driven individuals who are fluent in both English and Spanish to join our growing team. As a Bilingual agent, you will help resolve account issues and guide customers toward financial solutions. No prior collections experience? No problem-we provide fully paid training to set you up for success! Compensation & Perks

Health & Wellness: Medical, dental, vision, and life insurance Fitness Benefit: Free access to a fully loaded, on-site gym at no cost to you Lifestyle Perks: Partner discounts with over 4,000 merchants Culture: Regular team luncheons, holiday parties, theme days, and monthly contests

Career Growth Opportunities We heavily promote from within! High performers can quickly advance into leadership roles, including: Team Lead Quality Assurance (QA) Specialist Account Management Schedule & Start Date

Next Training Class: Starts October 12, 2026 Interviews: Being scheduled immediately!

Financial Comfort: Comfort discussing financial matters and account balances professionally