Senior Escalation Engineer
virtual vocationsDenver, CO
Senior Escalation Engineer
L5
virtual vocationsDenver, COtoday
Occupations
Network and Computer Systems AdministratorsComputer Systems Engineers/ArchitectsComputer Network Support SpecialistsIndustries
Computer Systems Design ServicesCustom Computer Programming ServicesOther Computer Related ServicesLeading complex customer investigations, the full-time Senior Escalation Engineer will provide 24-hour support coverage to restore services quickly, utilizing logs and network data while coordinating with Engineering and Product teams in a remote environment.
Key responsibilities:
Manage high-impact customer investigations through various communication channels to ensure swift service restoration
Coordinate escalations with Engineering and Product teams, providing evidence and recommendations for timely issue resolution
Create automation scripts and documentation to enhance resolution consistency and mentor engineers within the team
Required qualifications:
Bachelor's degree with 12 years of experience in a technical field, or a Master's with 8 years, or a PhD with 5 years of related experience
5+ years in technical support, network engineering, customer engineering, or site reliability
3+ years troubleshooting cloud services or enterprise applications using logs and monitoring data
2+ years leading investigations of customer technical issues and documenting findings
Experience troubleshooting at least three of the following: DNS, HTTP/HTTPS, TCP/IP, routing, proxy servers, or single sign-on
Apply now (opens in a new tab)
Level
SeniorL5
Location
Denver, CO
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
today
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