Sales Supervisor, Residential Inbound Sales

spectrumPhoenix, AZyesterday

Occupations

First-Line Supervisors of Non-Retail Sales Workers Sales Managers Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industries

Wired Telecommunications Carriers Telemarketing Bureaus and Other Contact Centers All Other Telecommunications

Supervisor, Residential Inbound SalesLead a team focused on delivering a high-quality customer experience while meeting and exceeding residential sales goals in a fast-paced call center environment. As a Supervisor, Residential Inbound Sales at Spectrum, you'll coach and develop representatives, manage daily inbound sales activity, reinforce the sales process and tools, and drive revenue and performance outcomes.

Responsibilities

How You'll Make an Impact:

Coordinate daily execution of the inbound sales model and oversee team sales activities to meet revenue and performance goals
Provide coaching and development to Sales Representatives by monitoring interactions, tracking performance metrics, and delivering timely individual feedback
Monitor calls and performance metrics, provide timely individual feedback and coaching
Motivate the team and lead regular meetings to review results, share best practices, and reinforce sales behaviors and standards
Partner with Marketing and other departments to monitor campaign performance, provide post-launch feedback, and remove obstacles to sales execution
Perform staffing and administrative activities including recruiting, onboarding, scheduling, approving time off and timesheets, reconciling commissions, and approving customer credits in line with policy

Working Conditions:

Office environment
Occasional travel as required
QualificationsWhat You'll Bring to Spectrum

Required Qualifications:

EducationHigh School diploma or equivalent
Experience2 + years of inside sales experience with commercial experience preferred
SkillsAbility to recruit, develop, maintain and optimize a team of sales professionals
Knowledge of voice, data and television products and services
Ability to supervise and motivate others
Effective written and verbal communication skills with team members and customers
Proficient with multitasking, organization and prioritization
Ability to work independently and collaboratively
Ability to use a personal computer and software applications such as Microsoft Office

Preferred Qualifications: Education 2+ years of post high school education Experience1 + years of supervisory or leadership experience, preferably in inside sales

Apply now

Level

MidL4

Location

Phoenix, AZ

Occupation

First-Line Supervisors of Non-Retail Sales Workers

Industry

Wired Telecommunications Carriers

Posted

yesterday

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