E-Billing Associate Manager

Key Responsibilities: Ensure compliance with the requirements of the electronic billing systems and vendor portals used by the firm. Communicate eBilling requirements and procedures to the appropriate attorneys, finance professionals, and administrative personnel. Evaluate current processes related to electronic billing implementations and timekeeper rate submissions, identifying opportunities for greater efficiency and accuracy. Ensure that the firm’s Legal Electronic Data Exchange Standard, or LEDES, billing formats comply with client requirements. Partner with the internal IT team to implement new billing formats and system enhancements as needed. Evaluate processes involving eBillingHub, third-party vendor portals, and timekeeper rate submissions. Oversee the accurate management of invoice statuses within eBillingHub. Report on rejected, reduced, or unsubmitted invoices and provide guidance regarding issue resolution. Address electronic billing and timekeeper rate questions from attorneys, clients, and business professionals across the organization. Conduct root-cause analyses and identify process improvements or training opportunities that can prevent recurring issues. Supervise and support eBilling team members through work review, training, coaching, and performance management. Develop and maintain documentation for electronic billing processes and procedures. Review new matters for electronically billed clients to ensure that necessary billing information is accurately entered into the firm’s systems. Coordinate with Billing professionals, attorneys, administrative teams, and clients to obtain missing or required information. Deliver a consistently high level of service to attorneys, clients, and internal stakeholders.

Required Qualifications: At least five years of relevant billing or eBilling experience. Previous experience within a law firm or another professional services environment. Experience with electronic billing systems, including eBillingHub. Experience defining processes, performing root-cause analyses, and implementing process improvements. Advanced proficiency in Microsoft Excel. Strong understanding of electronic invoice submissions, billing portals, timekeeper rates, and invoice-status management.

Preferred Qualifications: Bachelor’s degree in Accounting, Business, Finance, or a related field. Experience with the 3E billing application. Previous supervisory, team-lead, training, or mentoring experience.

Skills and Competencies: Strong organizational skills and attention to detail. Sound judgment and discretion. Strong interpersonal and communication skills. Analytical and solutions-oriented approach. Ability to collaborate effectively with colleagues across departments and offices. Ability to maintain confidentiality when handling sensitive financial information. Ability to perform effectively under pressure. Ability to manage competing projects, deadlines, and priorities.

Location: Chicago, Illinois

Schedule: Hybrid, three days per week in the office

Team: 12-person eBilling team

Compensation: $98,300–$120,000, with potential flexibility for more senior candidates