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Client Services Representative (Memphis, TN-Hybrid) (Memphis)

L3

noblesoft solutionsMemphis, TNyesterday

Occupations

Customer Service RepresentativesOffice Clerks, GeneralSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industries

Commercial BankingTelemarketing Bureaus and Other Contact CentersSavings Institutions and Other Depository Credit Intermediation
Job Title: Client Services Representative
Location: Memphis, TN (Hybrid)
Duration: Long TermJob Description
The Client Service Rep will be responsible for handling basic customer inquiries, such as: a client forgot their username or password, client needs to update their home address or phone number, etc. The typical call volume per Client Service Rep is roughly 50-60 calls per day. However, call volume will increase during tax season and the associates may receive up to 80 calls per day.
Job Duties:
  • Responsible for answering inbound calls from clients, while providing exceptional customer service
  • Resolve general inquiries such as username / password resets, address changes, phone number changes, etc.
  • Document call activity using Raymond James' proprietary system (they will be expected to document while on the phone with the customer)
  • Perform various duties as assigned by management
  • Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services
  • Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices
  • Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem
  • Follows up, either verbally or in writing, to ensure customer satisfaction
  • Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Skills: 2-3 years of recent customer service experience, ideally from a call center
Must have the ability to type and be on the phone at the same time Ability to navigate through numerous systems at once Experience using dual monitors Proficient user with Microsoft Word, Outlook, and basic Excel Ability to type at least 40 WPMExceptional customer service skills; easy to understand Excellent verbal and written communication skills Ability to use proper grammar and spelling Experience within the banking or financial services industry is preferred but not required
Education: Minimum of a High School Diploma or equivalent
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Apply now (opens in a new tab)

Level

JuniorL3

Location

Memphis, TN

Occupation

Customer Service Representatives

Industry

Commercial Banking

Posted

yesterday

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