Patient Service Representative

Essential Functions: Greet patients and provide a warm and welcoming environment during the registration process. Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance patient insurance coverage, eligibility, and benefits by following established procedures and guidelines. Provide exceptional customer service to patients, family members, and visitors. Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner. Assist patients in completing registration forms and explain the registration process. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? NoLicenses and Credentials Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred

Knowledge, Skills and Abilities: Knowledge of medical terminology and insurance processes is beneficial. Familiarity with electronic health record (EHR) systems and registration software. Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals. Strong attention to detail and accuracy in data entry and to handle confidential and sensitive information with discretion. Proficiency in using office software applications, such as word processing, spreadsheets, and email. Additional Job Details (if applicable)

Physical Requirements: Standing Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location300 Granite Street Scheduled Weekly Hours40Employee Type RegularWork ShiftDay (United States of America) Pay Range$17.71 - $25.28/HourlyGrade2