TeleOperations Shift Supervisor

Responsibilities: Uphold a safety-centric, inclusive, and open communication culture Support tacticians in day-to-day service operations Complete all administrative tasks related to team coordination and schedule validation Conduct written and oral performance feedback with direct reports at regular intervals Become knowledge experts on client proprietary software related to TeleOps service Motivate and mentor direct reports to execute and deliver to client high standards Interact with contractors assigned to client to answer questions, provide information, and ensure they understand and execute their job assignments. Support missions through a wide variety of roles Act as a "player/coach" by regularly Act as first point of contact to support service escalations Requirements: 6 months of TeleOps experience and has supported a client milestone High School/GED is required Experience working in a high-level collaborative environment and promoting a teamwork mentality Proven ability to problem solve and improve operational efficiency Proactive mindset and resourcefulness Strong written and verbal communication skills to coordinate with team members and management and explain technical issues Possess and maintain a valid driver's license and acceptable driving record Preferred Skills:6 months of experience with client as an employee or contractor in a TeleOps role. 2+ years of autonomous vehicle industry or operations experience Experience as an Instructor or Lead within an operations team or equivalent management or leadership experience Experience in leading or managing a highly cross-functional team Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities