Service Coordinator

Join our Team of Employee Owners! Why work for a company when you can own it? Cummins-Wagner is seeking a Service Coordinator at our Elizabethtown, PA location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution and service of industrial and mechanical equipment.

Experience in a customer service role for mechanical equipment is a plus*Excellent computer proficiency is required; advanced Microsoft Excel preferred*College degree or administrative experience in a business environment preferred*Must be able to pass background and reference checks, as well as a drug test Scope of responsibility: Serve as first point of contact for service customers Resolve customer issues and ensure high levels of customer satisfaction Communicate with service technicians to ensure that customer needs are met Facilitate service workflow from quoting through invoicing Process billings, charge-backs, and warranties Order parts for preventive maintenance service and repair jobs as required Maintain Service filing system Complete pre-qualification forms for customers Books hotel/motel for technicians as needed Schedule and dispatch to optimize technician utilization and workload balancing Update and maintain Service calendar Perform all other duties as assigned Cummins-Wagner Competitive benefits package: Employee Stock Ownership Program Bonus Program Tuition and Certification Fee Assistance 401k Match Flexible Spending Account Comprehensive Health Insurance Life Insurance Short & Long-Term Disability Insurance Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985.Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.